Refund policy


Please note that STEALPLUG does not offer any cash or payment method refunds. All sales are final. 

We do not pay out any refunds under any circumstances. However, if it we may provide exchanges (please refer to the next section) or store credit, subject to our approval and inspection process if the mistake was on our side.

Approval for exchange or store credit is at our sole discretion. STEALPLUG reserves the right to reject any exchanges especially in cases involving suspected fraud, abuse, or violation of store policies.

If you have any questions regarding your refunds, please contact our support team below.


Return Policy

All sales at STEALPLUG are final and non-refundable once you have received the item or left our store with your satisfaction. This is because we customise our products according to your specific needs. 

However, if we make a mistake in your order, such as sending you the wrong size, colour or model, you have 7 days from the time of delivery to notify us and request an exchange. After this period, we will not accept any requests for returns or exchanges. 

If you are dissatisfied with your purchase or have ordered the wrong size, you may initiate a return directly through your account. Please note that all refunds will be issued as store credit only.

Return Instructions
  1. Login into your accounts. Look for the order you wish to return and click on return item.
  2. Wait for your return to be approved via email notification.
  3. Pack the item in its original box with all tags and accessories.
  4. Write your order number on the outside of the parcel.
  5. Pick your own preferred shipping courier and create a shipping label. Return shipping is at your own cost OR visit any of our STEALPLUG branch for instant return. 
  6. Ship it to:

    Name: Adam(Stockist)

    Phone: +60126123449

    Address: UG04, Upper Ground Floor, The Starhill, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

  7. Print your return label and attach it to the package. Cover or remove any old shipping labels.
  8. Drop off the package at your chosen shipping courier's location or schedule a pickup.
  9. Send it within Seven(7) days of this email. Track your return to make sure we get it.
  10. Once we receive and check the item, we will issue the full item value as store credit within [1] working days. Store credit is applied automatically at checkout when you are signed in to your account. We do not refund to the original payment method.
  11. Want to exchange to a different item instead? Use your store credit on a new order. If the new item costs more, you pay the difference at checkout. If it costs less, the balance stays in your account as store credit.

If you have any questions regarding your return, please contact our support team below.


Exchange Policy

We accept exchanges if you wish to change the size, colour, or model of your item. All exchanges must be made within 7 days from the date of purchase for both online and in-store orders.

Strictly No Exchange for pre-order products as the product is specifically ordered for a specific customer.

If the exchanged item is of a higher value than the original purchase, the customer must pay the price difference. If the exchanged item is of a lower value, the balance will be issued as store credit.

If the customer chooses not to exchange for any currently available product, the full amount will be converted into store credit.

All original price tags and return tags must be properly attached to the product at the time of exchange.

STEALPLUG reserves the right to reject any exchange, particularly in cases involving suspected fraud, abuse, or violations of store policies.

If you have any questions regarding exchanges, please contact our support team.

Address & Contacts

You can mail your item to: STEALPLUG HQ, The Starhill Gallery, UG04, Upper Ground Floor, Bukit Bintang, 55100, Wilayah Persekutuan Kuala Lumpur.


You can contact us at admin@stealplug.com or WhatsApp us at +60126123449 for any questions.