Refund policy


Please note that STEALPLUG does not offer any cash or payment method refunds. All sales are final. 

We do not pay out any refunds under any circumstances. However, if it we may provide exchanges (please refer to the next section) or store credit, subject to our approval and inspection process if the mistake was on our side.

Approval for exchange or store credit is at our sole discretion. STEALPLUG reserves the right to reject any exchanges especially in cases involving suspected fraud, abuse, or violation of store policies.

If you have any questions regarding your refunds, please contact our support team below.


Return Policy

All sales at STEALPLUG are final and non-refundable once you have received the item or left our store with your satisfaction. This is because we customise our products according to your specific needs. 

Therefore, we do not offer any returns for any reason. However, if we make a mistake in your order, such as sending you the wrong size, colour or model, you have 7 days from the time of delivery to notify us and request an exchange. After this period, we will not accept any requests for returns or exchanges. 

If you have any questions regarding your return, please contact our support team below.

 

Exchange Policy

We accept exchanges if you wish to change the size, colour, or model of your item. All exchanges must be made within 7 days from the date of purchase for both online and in-store orders.

Strictly No Exchange for pre-order products as the product is specifically ordered for a specific customer.

If the exchanged item is of a higher value than the original purchase, the customer must pay the price difference. If the exchanged item is of a lower value, the balance will be issued as store credit.

If the customer chooses not to exchange for any currently available product, the full amount will be converted into store credit.

All original price tags and return tags must be properly attached to the product at the time of exchange.

STEALPLUG reserves the right to reject any exchange, particularly in cases involving suspected fraud, abuse, or violations of store policies.

If you have any questions regarding exchanges, please contact our support team.

Address & Contacts

You can mail your item to: STEALPLUG HQ, The Starhill Gallery, UG04, Upper Ground Floor, Bukit Bintang, 55100, Wilayah Persekutuan Kuala Lumpur.


You can contact us at admin@stealplug.com or WhatsApp us at +60126123449 for any questions.