Return Policy

We only accept returns for new and original price items. Items that are on sale or pre-owned are not eligible for returns. If you need to return an item due to our mistake in size, color or model, the item must be in new/unused condition, with all accessories and packaging intact. We will not accept any items that are damaged, missing accessories or have altered packaging. You must provide a receipt or proof of purchase as well as photos of the item to request a return. You can mail your return item to: STEALPLUG KL, The Starhill, UG04, Upper Ground Floor, Bukit Bintang, 55100, Wilayah Persekutuan Kuala Lumpur.

 

Refunds

We will send you a confirmation email once we have received and inspected your returned item. The inspection process may take up to 3 business days. If your return is approved, we will process your refund to your original payment method. The refund may take some time to appear in your account, depending on your card issuer or bank. STEALPLUG has the right to withhold the reasons for rejecting any returns, refunds or exchanges, and to deny any claims from fraudulent or abusive users. STEALPLUG also has the right to refuse any claims from users who are suspected of fraudulent or abusive behavior. If you have not received your refund, please check your bank account or contact your payment provider. There may be a delay before your refund is credited and reflected in your account.

 

Exchanges

We only accept exchanges if we have made a mistake in the size, color or model of your item. Any other requests for exchanges will not be considered.